Frequently Asked Questions

Gingr is business management software designed for pet-care facilities.

Our software is made for pet-care lovers by pet-care lovers. Our co-founder ran a very busy boarding and daycare facility in Boulder, Colorado. Gingr was born after our co-founder knew there had to be an easier way to manage his pet-care business. Using his experience in the pet-care industry as a guide, he built Gingr to manage every aspect of running a pet-care business. 

Gingr automates the day-to-day operations of a business—everything from online reservations to collecting payments. Through the online portal, customers can register, pay invoices, upload vet records and make reservation requests. This helps save hours of staff time from manual work.  

On the business side of the software, Gingr tracks important notes and reminders, employee schedules, timeclocks, marketing campaigns, and financial and analytical reports.   

Gingr offers three pricing tiers based on services offered. Learn more about our pricing here.

Gingr is cloud-based, meaning everything is online at your fingertips. To ensure optimal performance, we recommend:

• Computers, tablets, and smartphones iOS, Windows 7+, Android 2.3, or newer.
• Internet browsers such as Chrome, Firefox, and Safari. We do not recommend Internet Explorer. 

If you don't have strong internet:

• Wireless extender (Almond or other).
• Wi-Fi hotspot device (if the internet goes out, use a cellular Wi-Fi hotspot to stay connected).

We also support optional hardware:

• USB Connected Receipt Printer, ~$200
• Cash drawer w/ RJ-11 jack, ~$50
• IDEXX Pet Detect temporary collar printer. Special offer for Gingr customers: Get your first printer FREE ($449 value) with your first purchase of a case of collar rolls.

Gingr Payments brings payments to pet care in a way that has never before been possible. With Gingr Payments, customers from around the world can benefit from saving time and money by integrating payments with Gingr. And, because Gingr Payments is developed and operated by Gingr, we can offer competitive pricing compared to domestic and international processors.

The benefits of using Gingr Payments are: 

• Customers can pay invoices online, pay deposits, buy packages, and store cards on file. 
• Gingr auto-populates the total due to the integrated terminal to save staff time and prevent checkout errors. 
• Increase tips by prompting customers to tip at checkout.
• Payments are batched through Gingr for easy reconciliation.

Gingr also offers integrated payment processing by CardConnect. While CardConnect serves as your integrated payment processor, Gingr serves as your line of support for rates, terminals, and fees.

CardConnect and Gingr Payments are the only processors Gingr directly integrates with. You may use another processor, but will not be able to utilize the benefits and features that come with integrated payments such as online payments and saving cards on file.

We offer tailored rates based on business volume. We’re happy to discuss our rate options and answer any questions you may have.  

A variety of factors go into when you can start using Gingr, including your timeline, number of services offered, number of locations, etc. On average, we suggest allowing 30 days for set up, testing, training, and a data import if needed. Plan on 10 to 40 hours of focused work, depending on the complexity of your business. 

Yes! Whether you want to do it yourself, or need a bit of help, you will have a dedicated Implementation Specialist who will be there with you every step of the way.

Customers have access to unlimited phone, live chat and email support, as well as our robust online Knowledge Base. Our support team is friendly, knowledgeable, fast and awesome—you'll love them!

Note: On-demand phone support is available to Gingr customers in the US, Canada, and the UK.

Support agents are available to take calls from your business Monday through Friday from 5:00 am to 6:00 pm MDT, excluding holidays and scheduled internal staff meeting times.

You can also reach our support team via email and live chat during the same times 7 days a week.

Absolutely! We have a free import template you can populate on your own, or we can do the leg-work for you for $350. Paid data imports have a four business day turnaround time.

In general, we can transfer owner and pet information, future reservations, retail, and package credits from most software providers—as long as the data can be exported into an Excel spreadsheet or CSV file.

If you don't have a lot of data to transfer, it may be more practical to have your customers register through the customer portal. A benefit to this approach is that you can start fresh with updated owner and pet information.

Yes! Gingr has an easy-to-use, powerful mobile app for pet parents.

Not currently. You can run the ‘Services By Date’ report to view all appointments for one day.

While Gingr is mobile-friendly, the process to create appointments, view calendars and manage schedules is more efficient from a tablet or computer.

Gingr's facility calendar can sync to Google Calendar, but Google Calendar cannot sync back to Gingr. Appointments are scheduled through Gingr, not Google Calendar.