In April 2002, Kim Whiting and Bonnie Allen embarked on a journey that would forever change the landscape of pet care in the Dallas Ft. Worth Metroplex. Together, they developed the concept of a superior pet-care philosophy that would become Pappy's Pet Lodge. With unwavering dedication, an architect, and a contractor, they built the first Pappy's Pet Lodge, opening for business in an astonishing 58 days.
From day one, Pappy's Pet Lodge was a hit. The level of care and attention to detail was immediately evident, resulting in a sold-out lodge during its very first weekend in business. This dedication to quality has been the cornerstone of Pappy's success, and they have maintained this well-regarded standard of service as they've expanded to five successful locations.
Over the years, Pappy's Pet Lodge has received numerous awards and accolades, including recognition from the Richardson Chamber of Commerce, Plano Chamber of Commerce, Top 10 Companies in Collin County, and more. What sets Pappy's Pet Lodge apart isn't just their commitment to pet care; it's also their passion for showcasing the wonderful dogs that visit their facility. As Bernadette West, one of Pappy's dedicated team members, puts it, “I get to share more about the wonderful dogs who visit our facility. Each dog becomes like family, and I love showing them off."
In their quest to continually enhance their services, Pappy's Pet Lodge made a pivotal switch to Gingr about six months ago, and the impact has been nothing short of remarkable. As Kim Whiting, co-founder of Pappy's Pet Lodge, explains, “We made the switch to Gingr about six months ago, and the difference is like night and day. It's increased efficiency at all of our enrichment centers and provided our clients with easy-to-use access to their reservations, immunization records, and more."
Gingr's text and email campaign features have been a game-changer for Pappy's. Bernadette shares her enthusiasm, stating, “I love how easy it is to add our clients to email or text campaigns so we can stay relevant with our customers' day-to-day." This feature not only keeps clients engaged but also fosters a sense of community among pet parents.
One of the standout features of Gingr that have been invaluable to Pappy's Pet Lodge is the use of icons to track dogs and their specific needs. These icons help staff members keep meticulous records and ensure each pet receives the personalized care they deserve. Gingr has proven to be a powerful tool in increasing revenue. Kim Whiting sums it up concisely, stating, “It's increased revenue for sure."
The journey of Pappy's Pet Lodge, from its inception in 2002 to its current status as a beloved institution in pet care, is a testament to dedication, quality, and innovation. Gingr has played a pivotal role in their continued success by streamlining operations, improving client communication, and ultimately boosting revenue. With Gingr by their side, Pappy's Pet Lodge continues to grow and flourish, offering top-notch pet care with a personal touch that keeps tails wagging and pet parents smiling.
